In order to fully enable us to provide you our world-class Reedge Application experience, some of your personal data might need to be processed by us, our commercial partners (hereon: Company or Companies) and third parties that are involved in the proper working of our services for you and the Companies.

As a business operating out of Europe, Reedge B.V. (hereon: Reedge) fully understands and acknowledges the responsibility we have to handle your personal data in a responsible, proper and secure manner and to only process your data for the purposes that it has been provided by you or third parties. Reedge has laid down external and internal privacy policies in order to fully adhere to the EU-privacy laws as laid down in the General Data Protection Regulation (hereon: GDPR).

Throughout this Privacy Statement we will inform you of the ways we handle your personal data, by answering the following questions:

  • Who is Reedge?
  • What is personal data?
  • How does Reedge receive your personal data?
  • Which personal data does Reedge process?
  • For what purpose do we process your personal data?
  • How do we share your personal data?
  • For how long does Reedge save your personal data?
  • How does Reedge protect the integrity of your personal data?
  • What are your rights regarding the processing of your personal data?
  • How and with who can I get in touch for questions, complaints or to exercise my rights?
  • Cookies?


Who is Reedge?

We are a software company which creates software and gives access to web application based platforms to commercial businesses, mainly within the global Mobility Industry.

Reedge operates the Reedge-application (hereon: the App), a web based platform designed to offer a solution for commercial companies that wish to manage and administrate their businesses and activities within a state-of-theart digital environment.

The Reedge App also offers a complete management system accessible for the Companies’ customers that use the services of the companies, to give a modern and intuitive way for companies and their customers to communicate and achieve their goals.

The Reedge App is initially focussed on helping moving-companies and their clients, often expats, to manage, administrate and communicate the moving-process or a relocation, but the App can be applied to many other activities (hereon: Assignment or Assignments) as well.

Our headquarters is located in the city of Rotterdam, The Netherlands.


Company Details:

Reedge B.V.
Adres:
Parmentierplein 20
Postalcode:
3088GN
City:
Rotterdam
Country:
The Netherlands
Telefoonnummer:
(+31) 857 604 760
E-mail:
info@reedgeapp.com
Dutch Chamber of Commerce (KvK) Registry Number:
73729116


What is personal data?

Personal data means any data that may directly identify you as an individual, including name, address,
date of birth, gender, telephone number, e-mail address, government identification number, financial
details, passport/visa document details or other similar data elements that may be created or made
available by you, a Company or a third party in connection with the Assignment.


How does Reedge receive your personal data?

Reedge can receive your personal details in the following ways:

  • The first way we can receive your personal details is by receiving this data from you, the consumer or
    professional customer of a Company. This can occur by you registering an account with our App by
    visiting our website and entering your personal data into the proper datafields, or by providing these
    details to us in lieu of customer service. Additionally to the data that we need to make your account or
    provide you with customer service, you can also supply us with data - such as visa- or insurance
    documentation - for use by the Company or yourself in completing the Assignment that the Reedge
    application is being used for.
  • The second way we can receive your personal data is when a Company executes the Assignment
    that you have given them and manages your personal data and relevant documents that contain
    personal data within the Reedge Application;
  • The third way we can receive your personal data, is when you supply your personal data to a
    business to execute an Assignment, and that business uses the services of a Company that uses the
    Reedge platform.

If by any circumstance your personal data is received by us in a way different from the above, the rules and details
as set out in this privacy statement remain in full effect. Reedge will handle your personal data as responsibly and
discreetly as possible, regardless of its origin.


Which personal data does Reedge process?

In order to fully enable us to provide you and the Company the full feature set of the Reedge App, Reedge collects
the following personal data about you:

  • Name;
  • Address, city, country;
  • Date of birth;
  • Gender;
  • (Mobile) Phone number;
  • E-mail-address;
  • Username and Password (these details are saved externally by our Authentication-partner Auth0).
  • Passport-documentation (when applicable);
  • Visa-documentation (when applicable);
  • Traveling-details, such as an itinerary or details as noted in flight/boat tickets (when applicable);
  • Destination school-details (when applicable);
  • Banking details such as bank account number (when applicable);
  • Statement regarding valuable objects for insurance purposes (when applicable);

It is possible for you or the Company to provide us with more of your personal data, not mentioned in the above list. If you request us to process this personal data and Reedge deems it necessary or not infringing on our privacy policy, we shall process those details in accordance with our general privacy policy.

Some of our services provide data and document storage as an integral part of the product or solution offering. Documents and data stored by our customers may contain personal information or information classified as “confidential” by the organisation you work for or are affiliated with. Any information stored by or on behalf of our customers is controlled and managed by and only made accessible to those customers or others our customers may authorise from time to time. Our access to this information is limited to Reedge personnel with a admin account.


For what purpose do we process your personal data?

As stated before, Reedge processes the received personal data in order to enable the use of our App for you and the Company. Because the use of our App can be divided into several goals or ‘purpose’ and every purpose can be connected to a lawful ground in terms of the GDPR.

Please refer to the following overview:

Processing Purpose:Lawful ground for processing:
Supplying access to the Reedge App to youExecuting the Agreement and your permission
Supplying access to the Reedge App to the CompanExecuting the Agreement, legitimate interests
Internal financial administration, invoicing and external collectionCompliance with a legal obligation, execution of the agreement, legitimate interests
Handling of financial details between Company and you by quoting and invoicing via the AppExecuting the agreement, legitimate interests
Enabling and mediating the communications between Company and Customer within the AppExecuting the agreement, legitimate interests
Adhering to legally binding (access and/or transfer) requests regarding personal data by legitimate governmental authorities.Compliance with a legal obligations
The prevention, signaling and investigation of frauds and fraudulent actions in order to hold the responsible persons accountable and/or to claim damages.Compliance with a legal obligations and legitimate interests
Protecting and servicing the legitimate interests of Reedge regarding digital security and the settlement of (legal) conflicts regarding the App.Legitimate interests
Statistical analysis on the usage by Companies and customers of the App in order to improve itLegitimate interests
Providing customer service to you and the Company in regards to using the AppExecuting the agreement, legitimate interests


How do we disclose your personal data?

As you have undoubtedly learned from this privacy statement, the Reedge App serves both Companies and you, the Company's customer, in their common goal to execute the Assignment, whatever it may be. For some instances you have provided us with your personal data and we have become responsible for the disclosure of it to third parties. In most cases, however, your personal data has been shared with us by the Company that you have given the Assignment to.

Disclosure by the Company through the App
One of the advantages of the Reedge App is that you and the Company can share important updates and documentation with each other within the App, for use in the Assignment or administrative purposes. But the sharing of documents, which contain personal data, is not just limited to you and the Company.

Especially in complex Assignments, where the Company might need to employ other businesses to do some of the work or needs to communicate with governmental agencies, your personal data might be shared with third parties. For instance, when the Assignment concerns an international move, your personal data will have to be shared to different moving companies and transport companies, who in turn might have to share your personal data - such as passport, insurance or visa documentation - to the appropriate (customs) agencies.

The sharing of your data in this manner takes place under the responsibility of the Company as the data-controller using the Reedge App. Questions, requests and the withdrawal of permissions need to be primarily directed to the Company that you have contracted for the Assignment.

Disclosure by Reedge
Reedge also provides your personal data to third parties on certain occasions. If we distribute your personal data as a data-controller, the disclosures are limited to organisations we trust, that are vital for the running of our business and that we have entered into a Data Processing Agreement (DPA) with.

Reedge uses the services of the following IT-companies for data storage, security and e-mail: Microsoft, Auth0, Mandrill, Floow and Postmark.

Reedge can also share your personal data with companies within our internal corporate structure, in order to do analysis on the usage of the App or to make improvements and decisions on the future of the App.

Lastly, your data can be shared with third parties if we are obligated to provide them in order to comply with a legitimate order given by a national authority, a court order, a subpoena or fiscal and/or legal obligations, accountancy-reasons, a change in corporate structure such as a fusion or a branching-out or if Reedge must take legal action.

In all the previously laid out circumstances, we at Reedge will always endeavour to objectively weigh your privacy rights in good faith against the benefits of the disclosure or distribution of your personal data to third parties. If you are a citizen of the European Economic Area (EEA), your personal data will only be processed outside of the EEA if the receiving party adheres to either the EU Standard Contractual Clauses or - if the receiving party is based in the United States of America - the Privacy Shield program.


For how long does Reedge save your personal data?

Reedge keeps your personal data for as long as it is necessary in order for you and the Company to execute the Assignment, for Reedge to comply with fiscal- and other relevant laws, to fulfill contractual obligations to the Company, to maintain your account for future relations with Reedge and/or the previously used Company, to service your administrative purposes regarding completed Assignments and to accomplish all the other goals as set out in this privacy statement.

Please refer to the following overview

  • The personal data in your App account is saved for up to 5 years. We have determined the length of this period based on our experience within the relocation industry and the behaviour of expats that use the services of our associated Companies. After this period, your data is anonymized and held only as a statistic for the Company records.
  • If your account contains invoice and other financial details that have applicable laws that obligate Reedge or Company to keep them properly administered, the personal data within these invoices is saved for up to 7 years.
  • Communications between Company and Customer within the App is saved up to 5 years, in line with your regular account details. Deleting of your account might also affect these communications.
  • Communications regarding privacy-requests or other special customer service requests that do not fit into the App are kept for a period of up to 7 years.

If Companies end their cooperation with Reedge and the invoicing-obligations are no longer relevant, then Reedge will notify you about your personal data, in order to give you the choice to keep your account with us, or remove your account and the personal data attached to it.


How does Reedge protect the integrity of your personal data?

The security of your personal data is important to us. Reedge maintains its systems in accordance with the most recent industry standards to reasonably secure your personal data against unauthorized access, accidental or intentional manipulation, and loss, both during transmission and once it is received.

Reedge makes use of secured https-connections and SSH and/or SSL certificates to maintain the security of our website(s) and App.

We keep your personal data on secure off-site databases with professional third parties managing the integrity of their data centers. These data centers are protected against unauthorized physical and remote access via strict protocols and secure credentials.

The security of your account and its associated credentials is guaranteed by the services of our digital authorization partner Auth0.

Reedge has trained our employees to understand the responsibility that they have when they access your personal data. Any access to your personal data is restricted to only those individuals that have a need to know to fulfill their job responsibilities within Reedge. Reedge maintains a log-in and log-out policy for access to the administrator privileges to our App.


What are your rights regarding the processing of your personal data?

The personal data that we process remains YOUR personal data. This means that you have the right to make the
following requests in regard to your data:

The Right to be Forgotten: This is the right to be erased from our systems. We can delete your personal data if the goal for
which it was given to us, no longer needs to be served and keeping the data is no longer necessary. For example: The
Assignment is completed and you no longer wish to keep your account;

The Right to Access: This is the right to receive a copy of your personal data that we possess and process;

The Right of Data Portability: This is the right to receive a copy of your personal data in a file-layout manner that is considered
portable and can be used with other organisations and applications. PDF, ZIP and Word-documents are considered as such;

The Right to Correct or to Supplement: This is the right to require us that correct inaccurate or out of date personal data;

The Right to Object to Profiling and Automated Decision making: This is the right to have a human involved in the decision making regarding your personal data and the services we provide, if you believe that an automated system or profiling has led to erroneous conclusions. For example, a business might decline to offer you certain services because your details hit several red flags in their automated system, which red flags a human would dismiss;

The Right to Object to the Processing & Right to Limit the Processing: You have the right to limit or object to the processing of your personal data due to special personal circumstances.

The Right to withdraw your consent: If consent is the basis for processing, you have the right to withdraw your consent to
end or limit that processing.

Attention!
In some circumstances, a change in your personal data or a withdrawal of consent may severely limit or delay the Company’s ability to provide you the services related to execution of the Assignment. For example, changes that affect official documentation - such as name changes that do not perfectly match your passport or the deletion of customs documents - might make the execution impossible or lead to penalties or fines for the Company that you yourself might become liable for.

For this reason, if Reedge receives a privacy-request from you during or after an Assignment, your privacy-request is always discussed with the Company and - if applicable - handled directly by the Company as the data-controller. It is possible that your requests might be denied for this reason, or other reasons that the relevant privacy laws may admit, such as a request that demands an unreasonable effort to be made by Reedge or the Company.

We at Reedge always reply within 4 weeks of receiving your requests and - if possible - sooner.


How and with whom can I get in touch for questions, complaints or to exercise my rights?

If you have any questions for us regarding your personal data, we will happily answer them. If you already have a account with us, you can reach us by using the privacy-section of the App. If you do not have an account with us, or you just find it more convenient to use e-mail, you can reach us via privacy@reedgeapp.com. Please use the subject-line to clearly state if you have a question, a complaint or wish to make a Privacy-request. You can also use the details listed under ‘Who is Reedge?’ to send us a letter.

If you do send us a question regarding your personal data, Reedge has the duty to verify your identity before disclosing any personal data to you. To that end, we request that you attach to your request a copy of your passport or a document that can help us confirm the request is being submitted by the right person.

If you have any complaints about the way we have handled your requests or your questions, we hope that you come to us with them first. If, however, you do not deem our solution to be adequate, you can file a complaint with your local National Privacy Authority. The national Data Protection Authority of the Netherlands, the country where we are situated, can be contacted via de following hyperlink.


Cookies?

Our website uses cookies. A cookie is information that a website stores on your computer so that it can remember something about you at a later time. Cookies are commonly used on the Internet and do not harm your computer. This helps us to provide you with a good experience when you browse our website and also allows us to improve our site. The cookies used on our websites do not collect any personal data that others could read and understand about you, such as your name; however, we may link information contained in a cookie to personal information you may provide us with other means (e.g. website registration).

All of our websites currently use cookies for the purpose of collating general, non- personal management information that is used to plan enhancements to our website. For example, cookies help us to understand the popular paths that users take through our web site and how often they visit. If you do not want us to use cookies when you visit our websites, you can configure your browser not to accept them. Disabling the use of cookies should not adversely affect your use of the website.

To find out more detailed information about how we use cookies or how you can disable them, please refer to our Cookie Policy.