Privacy Policy - Reedge

Reedge B.V. (hereinafter: “Reedge”, “we” or “us”) develops and provides software for move management and related services. We are responsible for the processing of personal data as described in this privacy statement.

Contact details
Reedge B.V.
Reflectiestraat 2
2631 RV Nootdorp

Phone: +31 850 659 995
Email: privacy@reedgeapp.com

We only process personal data that is necessary for providing and improving our services.

2.1 Account and customer data

When creating and using a Reedge account, we may process the following personal data:

• Name
• Company name
• Email address
• Phone number
• Login credentials (hashed password)
• Role and permissions within the account

2.2 Usage and technical data

When you use our website or application, we may automatically process certain data, including:

• IP address
• Browser and device type
• Operating system
• Log files and error reports
• Cookie IDs and similar online identifiers

Under the GDPR, these data may qualify as personal data, particularly when they are linked to an account or identifiable user.

We process personal data for the following purposes:

• Creating and managing user accounts
• Providing our software and services
• Customer support and communication
• Security and fraud prevention
• Analysis and improvement of our website and application
• Marketing and sales activities, including responding to demo or contact requests, providing product information and conducting marketing campaigns, where personal data is processed only on the basis of explicit consent or, where applicable, a lawful soft opt-in in accordance with the GDPR
• Compliance with legal obligations (such as tax and accounting requirements)

We do not process personal data for purposes other than those described above, unless we have obtained explicit consent to do so.

We process personal data on the basis of one or more of the following legal grounds:

• Performance of a contract
• Compliance with a legal obligation
• Legitimate interest (such as security, fraud prevention and improvement of our services), provided that such interests do not override the fundamental rights and freedoms of data subjects
• Consent (for example, for marketing cookies)

For marketing and sales communications, Reedge processes personal data primarily on the basis of explicit consent, unless another lawful basis applies under the GDPR, such as a soft opt-in for existing customers.

Reedge uses cookies and similar technologies on its website and application.

Cookies may contain personal data, such as cookie IDs, and are considered personal data under the GDPR when they can be linked to a user or account.

We use:

• Functional cookies: necessary for the proper functioning of the website and application
• Analytical cookies: to gain insight into the use of our services
• Marketing cookies (if applicable): to tailor content and communications to user interests

Where legally required, we request prior consent for the placement of cookies.

We only share personal data with third parties where this is necessary for the provision of our services or to comply with legal obligations.

This may include:

• Hosting and cloud service providers
• IT and support service providers
• Marketing and CRM platforms, such as customer relationship management and marketing automation tools, where personal data is processed solely for marketing and sales purposes and only where data subjects have given their explicit consent or another lawful basis applies
• Payment or administrative service providers

6.1 Transfers outside the EU/EEA

If personal data is transferred to parties outside the European Economic Area, we ensure that appropriate safeguards are in place.

Such transfers may be based on:

• The EU–US Data Privacy Framework (where applicable)
• Standard Contractual Clauses (SCCs) approved by the European Commission
• Additional technical and organisational safeguards

We do not retain personal data longer than necessary for the purposes for which it was collected.

In principle, we apply the following retention periods:

• Active accounts: for as long as the account remains active
• Inactive accounts: up to 12 months after account termination, unless requested otherwise by the data subject
• Administrative and billing data: in accordance with statutory tax retention periods (generally 7 years)

Reedge takes appropriate technical and organisational measures to protect personal data against loss, misuse and unauthorised access.

These measures include, among others:

• Encryption where appropriate
• Secure connections (SSL/TLS)
• Access controls and role-based permissions

In addition, Reedge implements organisational measures, including:

• Restricting physical access to office locations to authorised personnel only
• Ensuring that employees are trained in data protection and GDPR-compliant handling of personal data
• Regular evaluation of security measures

Under the GDPR, you have the following rights:

• Right of access
• Right to rectification
• Right to erasure
• Right to restriction of processing
• Right to data portability
• Right to object

Requests can be submitted via privacy@reedgeapp.com. We will respond as soon as possible and no later than within the statutory time limits.

Reedge reserves the right to amend this privacy statement. The most up-to-date version will always be available on our website.

In the event of material changes, we will actively inform users.

If you have any questions about this privacy statement or the processing of personal data, please contact us using the contact details above.

You also have the right to lodge a complaint with the Dutch Data Protection Authority ('Autoriteit Persoonsgegevens').