The New Reedge Customer Portal

That is why Reedge launches a completely renewed Customer Portal, rebuilt from the ground up. One central place where your customers can communicate with you, follow their move and take action when needed. Simple, fast and fully connected to your Reedge environment.

The new Reedge Customer Portal gives your customers direct access to their move, without digging through their inbox. From the moment an assignment starts, they can log in and find everything they need in one clear overview.

With the new Customer Portal, moving companies can:

• Exchange messages instantly, without relying on email. Conversations stay organized per move, so nothing gets lost in crowded inboxes
• Assign to do's to customers, such as uploading required information or documents, so you receive exactly what you need, exactly when you need it
• Update and display the status of the move, giving customers real-time insight into where their relocation stands
• Share documents both ways, from quotations and inventories to customs forms, all securely in one place

The result: fewer emails, fewer phone calls asking "where are we now?", and more time for your team to focus on delivering a great move.

The new Customer Portal is designed for every type of customer you serve.

For private customers, it offers a friendly, intuitive way to stay on top of their move. They see their status, complete their to do's and reach their move coordinator directly, all from one place.

For corporate accounts, it goes a step further. Employees of your corporate clients can be served just as easily, and account contacts can even initiate new moves directly through the portal. That means less back-and-forth at the start of every relocation and a faster, smoother intake process for your team.

Whether you handle domestic moves, international relocations or large corporate move programs, the Customer Portal adapts to the way you work with your customers.

This is not a facelift. The new Customer Portal has been completely rebuilt from scratch, with a modern interface, a faster experience and a foundation that allows us to keep expanding its capabilities in future updates.

And because it is part of Reedge, everything stays connected. Messages, to do's, statuses and documents in the portal are directly linked to the assignment in your Reedge environment. No double entry, no separate systems to maintain.

With the new Customer Portal, you create a customer experience where:

•  Customers always know the current status of their move
•  Required information and documents arrive on time, through clear to do's
•  Communication happens in one organized place, not across scattered emails
•  Corporate accounts can initiate moves themselves, right from the portal

Because when your customers feel informed and in control, your team can focus on what really matters: delivering a great move, every single time.

The new Reedge Customer Portal launches soon! Want to coordinate your moves easier, faster and more efficiently, and communicate effortlessly with your customers? Schedule your Reedge demo today!